Refund policy

The Peace Haven Company No Return & Refund Policy 

At Peace Haven, our mission is to bring calm, clarity, and wellness to your life through our clean, organic aromatherapy products. Every item we create is crafted with care, using only the highest-quality ingredients to ensure an exceptional experience. In alignment with our commitment to sustainability and reducing waste, we’ve established a No Return & Refund Policy for all purchases, ensuring each product is fresh, pure, and thoughtfully delivered to you. 

We know every customer’s experience is unique, which is why we’ve crafted our policy with clarity and care. While we have a No Return & Refund Policy to ensure product purity and sustainability, we do recognize exceptions for damaged, defective, lost, or incorrect items. In these cases, we’re committed to making it right. Here’s a closer look at the thoughtful reasons behind our policy, reflecting our values and dedication to your satisfaction:

Ensuring Purity and Safety for Every Customer

We prioritize your well-being. To maintain the purity and safety of our products, we are unable to accept returns. Since our items are organic, clean, and intended for personal use, any return would compromise the integrity of our carefully crafted formulations. This policy ensures that every Peace Haven product delivered to you is fresh, uncompromised, and of the highest quality, just as intended.

Supporting Sustainability and Wellness

In our pursuit of peace and sustainability, we’ve adopted a no return policy to reduce waste and promote mindful consumption. Our products are crafted in small batches to ensure optimal freshness and effectiveness. By not accepting returns, we minimize unnecessary waste, align with eco-conscious practices, and remain committed to providing you with thoughtfully curated products that honor both you and the environment.

Exception for Damaged, Defective, or Lost Items

We want you to enjoy every product exactly as we’ve designed it. Please inspect your order upon arrival and contact us immediately if your item arrives defective, damaged, if you receive the wrong item, or if your order is lost during transit. If you reach out to our support team within 5 calendar days of receiving (or expected delivery of) your order, we will evaluate the issue and, when appropriate, offer a replacement or refund.

How to Contact Us

If you need assistance, please email us at reach@peacehavenco.com with your order number, a brief description of the issue, and clear photos of the damage or defect. We’re committed to resolving your concerns as quickly as possible.

Questions?
We’re always here to support you. If you have any concerns about your order, reach out to us at reach@peacehavenco.com. We're happy to offer guidance on how to maximize the benefits of your Peace Haven products.

Thank you for trusting us to bring peace into your life.

We Come in Peace, and Leave You in Calm.